Refund policy

Returns & Exchanges

All sales are final. Maison de Ruth does not accept returns, exchanges, or refunds.

Please carefully review your order before submitting it, including product selections, sizes, colors, personalization details, names, initials, monograms, and shipping information. Due to the custom and personalized nature of many of our products, orders cannot be returned or exchanged.

Damages & Issues

Please inspect your order immediately upon delivery. If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at natalie@maisonderuth.com so we can evaluate the issue and make it right.

If your order was damaged during shipping, please keep the item, original packaging, shipping materials, and shipping label. We may request photos of the damaged item and packaging in order to file a claim with the shipping carrier. Please do not discard any damaged items or packaging until we have provided further instructions.

Personalized & Custom Orders

Customers are responsible for reviewing all personalization information before placing an order. Maison de Ruth is not responsible for errors resulting from incorrect information submitted by the customer, including spelling, initials, monogram order, colors, sizes, or other personalization selections.

If Maison de Ruth makes an error while creating or fulfilling your order, please contact us as soon as possible at natalie@maisonderuth.com so we can make it right.

Cancellations

Because many of our products are personalized or made to order, we cannot guarantee changes or cancellations once an order has been placed. If you need to request a change or cancellation, please contact us as soon as possible at natalie@maisonderuth.com.

Questions

If you have any questions or concerns regarding your order, please contact us at natalie@maisonderuth.com.